What a difference a day makes

When we went our separate ways last night and Dad went back to see Mom, my sister-in-law quickly (and infuriated-ly) fired off an email to the director of the rehab center as soon as they got home. Early the next morning, she received a reply from said director and after that, changes seemed to come fast and furious. The non responsive on call doctor from the night before (and how does that even happen?!? he simply doesn’t answer his calls?! Seriously?!) was taken off Mom’s case and a new doctor was assigned. He came and spoke at length with her about the course of action and put her at ease. Every administrator made a visit to Mom’s room that morning to both apologize and assure her that her treatment the day before was not the standard at their facility. Her initial meeting with the physical therapists went well and pain meds arrived on schedule. Even the food seemed to look and taste better.

As for Mom, she acted like a different person today. Any one of the events from yesterday could have easily been responsible for her not feeling well: the painful transfer in an ambulance while only a few days out of surgery; the fact that the rehab center wasn’t prepared for her and didn’t have a room ready, causing her to have to wait in the hallway; the brusque treatment from the nurses during her welcome and the hours afterwards; her lack of quick delivery of meds or attention to her requests. Once she received some relief from the pain last night, however, she reported in the morning that she slept well and that the nurse with her throughout the night took extremely good care of her. While nothing could excuse the negligence of the hours before, it was clear that she had received better care today.

I’m thankful for Nicole’s take-charge attitude; it got things done when it seemed like the situation was nothing but frustrating. Along with Dr. Fennell’s phone calls, there was a definite improvement in a relatively short period of time.

Everyone has heard the expression that “the squeaky wheel gets the oil.” While none of us considers Mom’s requests to be anything other than what she requires as a recovering patient, I’m so thankful to know that today, her wheels appear to have been well-oiled, squeaky or not.

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2 Comments (+add yours?)

  1. Joan
    Jun 07, 2013 @ 14:22:26

    So, so glad to hear that for her sake.

    Reply

  2. Chuck Farley
    Jun 11, 2013 @ 11:24:04

    Having a friend or family member that does not mind being the being the squeaky wheel, is such a bless. I am married to one so I am doubly blessed. Of course at times, we don’t always see this as the blessing that it truly is… “Mo-o-o-o-m! (Ly-y-y-nn!) leave the poor waitress (nurse, cashier, etc) alone, it is no big deal” No big deal until that moment when “being nice” is raining all over the parade. Then I am driving Mom 600 miles to be the squeaky wheel and ensure proper care of our daughter.

    Glad you have one in your family… (actually, you may be married to one as well)

    Reply

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